Video Problems:

If your internet connection is not fast enough you might experience video problems. Please try to disable all other applications that might be slowing down your internet connection. If you have previously experienced problems with your internet connection, try turning off your camera and initiating an audio only connection.

Audio Problems:

If you are using a mobile application, please make sure that the volume on your device is turned up. If you are using a computer, please make sure that your speakers are properly connected to your computer and are turned on. You might be experiencing audio problems if your internet connection is not fast enough. 

Please try to disable other applications that might be slowing down your internet connection. 

If the problem persists, please consult with us by writing to help@englishninjas.com. Our member relations team will be providing you with a swift response.

Connection Problems: 

http://help.englishninjas.com/help-center-english/i-am-having-trouble-connecting-what-should-i-do

Did this answer your question?