If your internet connection is not fast enough you may experience difficulty connecting. Please try to turn off all other applications that might be slowing down your connection. If you have previously experienced problems with your
connection, try establishing an audio only call by disabling your camera:

https://app.intercom.io/a/apps/gvky7hkt/articles/articles/661512/show

https://app.intercom.io/a/apps/gvky7hkt/articles/articles/663249/show

Another reason behind connection problems could be not having granted the proper authorizations to the English Ninjas platform:

https://app.intercom.io/a/apps/gvky7hkt/articles/articles/661475/show

https://app.intercom.io/a/apps/gvky7hkt/articles/articles/663348/show

If you are trying to connect to English Ninjas via the web, please make sure that you are using Google Chrome as your browser is Google Chrome. In order to install Google Chrome:



Upon granting camera and mike authorization, you might want to try to establish the connection again with a different tutor.

If the problem persists, please consult with us by writing to help@englishninjas.com. Our member relations team will be providing you with a swift response. 

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