If your internet connection is not fast enough you may experience difficulty connecting. Please try to turning off all other applications that might be slowing down your connection. If you have previously experienced problems with your
connection, try establishing an audio only call by disabling your camera:



Another reason behind connection problems could be not having granted the proper authorizations to the English Ninjas platform:



If you are trying to connect to English Ninjas via the web, please make sure that you are using Google Chrome, Mozilla Firefox, Opera as your browser. In order to install Google Chrome:

Upon granting camera and microphone authorization, try to establish the connection again with a different tutor.

If the problem persists, please consult with us by writing to help@englishninjas.com. Our customer success team will be providing you with a swift response. 

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