If your internet connection is not fast enough, you may experience difficulty connecting. Please try turning off all other applications that might be slowing down your connection. If you have previously experienced problems with your connection, try establishing an audio only call by disabling your camera:

https://app.intercom.io/a/apps/gvky7hkt/articles/articles/661512/show

https://app.intercom.io/a/apps/gvky7hkt/articles/articles/663249/show

Another reason why the connection problems occur is because the proper authorizations have not been granted to the English Ninjas platform yet.

https://app.intercom.io/a/apps/gvky7hkt/articles/articles/661475/show

https://app.intercom.io/a/apps/gvky7hkt/articles/articles/663348/show

If you are trying to connect to English Ninjas via the web, please make sure that you are using Google Chrome, Mozilla Firefox, or Opera as your browser.

In order to install Google Chrome:



Upon granting camera and microphone authorization, try establishing the connection again with a different tutor.

If the problem persists, please consult us by emailing to help@englishninjas.com. Our Live Support team will be providing you with swift response. 

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