In case of emergency, the teachers can cancel the appointment provided that they inform the reason for the cancellation. In this case, you will receive a notification e-mail about why your course was cancelled. You can also get information from the 'my reservations' section by logging into your account.
If the teacher cancels the booking, you can make a booking again the next day or connect to a different teacher without a booking directly on the same day. There will be no loss of your rights. If you want to book again on the same day, you can connect to our Live Support team.
If the teacher does not attend the appointment without providing any reason, please report the situation to our Live Support team.